March 20, 2020
Dear Valued Customer,
We’re writing today to share some updates about how Valuemed is currently responding to the COVID-19 outbreak.
Our healthcare professionals are extremely important to all of us at all times but particularly now we are shifting our emphasis of supply of the essential products that will keep our frontline healthcare workers protected, safe and fulfilled with products needed to care for all the acute healthcare needs and frontline prehospital and law enforcement agencies. This also extends to community shut in groups such as LTC and other communal living facilities. Many non frontline healthcare or personal orders are being cancelled at this time. The supplies are limited and are being allocated so that there is enough to carry our populations through the critical times to keep essential services operating. Please understand this unprecedented step is to ensure we have done our part to serve as many as we are able.
- While current demand for certain product categories – things like PPE, Hand sanitizers, Surface disinfectants, non-contact and fast-read thermometers, thermometer sheaths, and disposable stethoscopes, for example – is outpacing supplies, we have been working with some interruption to fulfill orders as completely and quickly as possible.
- We’re communicating daily with our supply chain, as well as other manufacturing partners, to track issues that might impact current and future stock. When possible, we’re expediting factory orders, and have moved many to air shipping to reduce timelines.
- Some items are on backorder. For items that are in stock but in short supply, we will continue to allocate inventory. We also need to limit rush orders.
- To protect operations while keeping our employees healthy and safe, we’re following all relevant PHAC and provincial MOH guidelines. For office staff, those who can work from home are doing so. For our distribution personnel – those charged with moving and shipping the supplies and equipment that’s needed in the field – we’ve made workstation adjustments and have added shifts to create more physical space in accordance with social distancing recommendations. We are doing everything we can to meet your needs and minimize delivery disruptions. Still, given the extraordinary circumstances and our new staffing models, orders might take a little longer than usual to process and ship. We appreciate your patience and patronage during this time of transition.
Please continue to reach us through our email@example.com for orders and inquiries, payments and invoicing issues now need to be sent to a new email at firstname.lastname@example.org to streamline our operations. Other accounting issues remain sent to email@example.com .
Thanks, as always, for your support. Please take care and stay safe.
March 16, 2020 - Delivering Better Value During Times of Uncertainty
As you are aware Covid-19 continues to impact populations and markets around the world. This situation is evolving every hour, and I want to assure you
that we will remain available to serve our clients. We continue to put in place new measures based on all recent developments to protect the health and safety of our employees, our customers, and the communities we serve. Here is a summary of measures that we have currently in place:
Effective immediately our phone lines will not be answered directly for order placement or inquiries. Our customers are asked to use our
www.valuemed.ca to communicate as well as email firstname.lastname@example.org, and fax at 780-454-6420. For payments please contact by email email@example.com and fax 780-454-6420. This has been an unusual step for our business but be assured we are open for business and our representatives will be reaching out to you to respond to your inquiries and needs. This will allow our staff to respond to the inquiries in a more timely manner than we had been able to do with telephone inquiries.
Our supply chain continues to be refilling and we continue our allocation of infection prevention products on an allocation and priority basis. It is our Mission to Provide Better Value to all healthcare professionals who serve the Canadian Healthcare Market.
We are enacting our Business Continuity Plans following the Public Health Agency of Canada and appreciate your patience and continued business.
More information will be posted to our website as it changes.
President and COO