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May 4, 2020
Dear Valued Professionals,
Thank you for all your efforts to keep Canadians healthy and safe. Frontline workers - Caregivers, nurses, physicians, dentists, hygienists, first responders, paramedics, and practitioners of all disciplines, we are so proud to be a part of your world at all times and especially now. For those who are now about to open up your businesses and continue in your professional practices we want to help you too.
At Valuemed, we are ramping up our services to serve you as you ramp up your practices and require new items as well as the routine needs for your practices. PPE and other products demands continue to keep the supply chain fulfillment challenged. If everyone works together, we will have adequate amounts for everyone to be able to work and stay safe. For the time being we have streamlined some skus for easy ordering and filling. Please order the products you need by description and we will be able to match you to the best available option. As with all shortages we are seeing, prices rise as we acquire the products needed. We expect this will continue throughout this year and into next until more manufacturing is operating and able to support the North American needs. In the meantime we have sourced many Made in Canada options including reuseables to support our valued clients at this time. There are still no returns on PPE at this time.
I would like to express our thanks to the couriers, trucking companies, and all transportation groups who support Valuemed throughout the years but especially at this time when we know how challenging going from place to place has been and continues to be throughout the Covid 19 pandemic. To show our appreciation we have been creating and sharing with our drivers Wellness Kits containing masks, gloves, and hand sanitizers. We appreciate all you do to move products from manufacturers to Valuemed and then on to our valued clients. We hope these products will help you to stay well too.
Stay well and safe.
April 9, 2020
Valuemed needs all of our valued professionals to know that we are here for you. Although many products are in short supply or currently unavailable, we are fully stocked on and ready to ship many other products, and are open for you 24/7. You can place you online orders at www.valuemed.ca , or contact us for inquiries via email at email@example.com . Inquiries will be responded to within the next business day, at latest. Please keep in mind there are no returns on PPE at this time. This includes face masks, gowns, gloves, head coverings, foot coverings and thermometers.
At Valuemed, we have taken careful steps to adhere to best practice guidelines to keep all our employees and affiliates safe and healthy. We are very aware of how important these steps are in helping to contribute to the welfare of everyone.
All of our daily routines have changed, but we look to this time as an opportunity to renew, and work more closely with you than ever to be your partner in a new future.
Please feel free to reach out to your representative, as they are all working for you across the country. Connect with them even if it is just to tell them that you are okay, they would love to hear from you.
Please stay safe and connected for Peace of Mind. We will all get through this by being strong together.
President and COO
March 20, 2020
Dear Valued Customer,
We're writing today to share some updates about how Valuemed is currently responding to the COVID-19 outbreak.
Our healthcare professionals are extremely important to all of us at all times but particularly now we are shifting our emphasis of supply of the essential products that will keep our frontline healthcare workers protected, safe and fulfilled with products needed to care for all the acute healthcare needs and frontline prehospital and law enforcement agencies. This also extends to community shut in groups such as LTC and other communal living facilities. Many non frontline healthcare or personal orders are being cancelled at this time. The supplies are limited and are being allocated so that there is enough to carry our populations through the critical times to keep essential services operating. Please understand this unprecedented step is to ensure we have done our part to serve as many as we are able.
- While current demand for certain product categories - things like PPE, Hand sanitizers, Surface disinfectants, non-contact and fast-read thermometers, thermometer sheaths, and disposable stethoscopes, for example - is outpacing supplies, we have been working with some interruption to fulfill orders as completely and quickly as possible. All PPE sales are final.
- We're communicating daily with our supply chain, as well as other manufacturing partners, to track issues that might impact current and future stock. When possible, we're expediting factory orders, and have moved many to air shipping to reduce timelines.
- Some items are on backorder. For items that are in stock but in short supply, we will continue to allocate inventory. We also need to limit rush orders.
- To protect operations while keeping our employees healthy and safe, we're following all relevant PHAC and provincial MOH guidelines. For office staff, those who can work from home are doing so. For our distribution personnel - those charged with moving and shipping the supplies and equipment that's needed in the field - we've made workstation adjustments and have added shifts to create more physical space in accordance with social distancing recommendations. We are doing everything we can to meet your needs and minimize delivery disruptions. Still, given the extraordinary circumstances and our new staffing models, orders might take a little longer than usual to process and ship. We appreciate your patience and patronage during this time of transition.
Please continue to reach us through our firstname.lastname@example.org for orders and inquiries, payments and invoicing issues now need to be sent to a new email at email@example.com to streamline our operations. Other accounting issues remain sent to firstname.lastname@example.org .
Thanks, as always, for your support. Please take care and stay safe.
President and COO
March 16, 2020 - Delivering Better Value During Times of Uncertainty
As you are aware Covid-19 continues to impact populations and markets around the world. This situation is evolving every hour, and I want to assure you that we will remain available to serve our clients. We continue to put in place new measures based on all recent developments to protect the health and safety of our employees, our customers, and the communities we serve. Here is a summary of measures that we have currently in place:
Effective immediately our phone lines will not be answered directly for order placement or inquiries. Our customers are asked to use our website www.valuemed.ca to communicate as well as email email@example.com, and fax at 780-454-6420. For payments please contact by email firstname.lastname@example.org and fax 780-454-6420. This has been an unusual step for our business but be assured we are open for business and our representatives will be reaching out to you to respond to your inquiries and needs. This will allow our staff to respond to the inquiries in a more timely manner than we had been able to do with telephone inquiries.
Our supply chain continues to be refilling and we continue our allocation of infection prevention products on an allocation and priority basis. It is our Mission to Provide Better Value to all healthcare professionals who serve the Canadian Healthcare Market.
We are enacting our Business Continuity Plans following the Public Health Agency of Canada and appreciate your patience and continued business.
More information will be posted to our website as it changes.
President and COO